Agreement and T&C's
Standard Terms
- Goods will only be dispatched for C.O.D orders once payment reflects (Please use invoice No. as ref. to avoid delays).
- The Courier cut off time for next day delivery is 3pm.
- If one or more of the item(s) above are not in stock, please allow for an extra 2 - 3 working days to process your order.
- For production orders, please allow for 14 working days after artwork is signed off.
- All quotations remain valid for 7 days from the date of the quotation or until the issuance of a new Price List, whichever occurs first.
- Quotations are subject to the availability of goods or services and correction of good faith errors by The Company.
- Each delivery/performance may be invoiced separately.
Custom Cards
- Lead Time: Card production orders typically require up to 14 working days to process from the date of artwork approval.
- Multiple artwork changes: a fee of R450.00 will be charged after every artwork change to the cards.Â
- Colour Discrepancy Notice: Please be aware that colours depicted digitally may not perfectly match the final printed product due to printing techniques, and materials.
- Quality Assurance: Every effort is made to ensure that the final product meets our high standards, but minor colour variations may occur which we are not liable for.Â
- We will not accept any custom print cards from Government Organisations without an official document signed by official authorities.Â
Card Printers
- Our card printers are used for only legitimate purposes.
- Warranty: The printer is covered by a 2 year limited warranty against defects. Warranty excludes damages from misuse, negligence, or unauthorised repairs. For example, damaged printheads due to card printers not being cleaned or maintained as well as printing over 3000 cards per day.Â
- Maintenance: Card printers must be cleaned or serviced after 500 card prints or after every printer ribbon change or print head change. Cleaning cycles must be done. If the client does not follow these cleaning cycles will be deemed unfair wear and tear and the warranty will be null and void. Card Monster will have to charge for unfair wear and tear.Â
- Service fees: If a printer needs to be serviced or taken in regardless of the warranty, a service fee of R950.00* (or more depending on the issues) will be charged to cover transport and service fees.Â
- Transit: Card Monster will not be liable for loss or damage during transit.Â
- Liability: Card Monster is not liable for damages arising from printer use, including data loss or revenue loss. The Company’s liability, if any, is limited to the replacement or repair of the product as per the warranty terms. The Company is not liable for any indirect, incidental, or consequential damages, including but not limited to loss of business, revenue, or profits."
- Certificate and training: videos must be watched on our support page. If a client would like training for their employees, we can provide in-house training or online. Please contact us for training.Â
Training
- Videos must be watched on our support page. If a client would like training for their employees, we can provide in-house training or online. Please contact us for training and prices.
Delivery
- Delivery takes place at 18 St John Rd, Houghton Estate, Johannesburg, 2198, place of business.Card Monster will not be liable for loss or damage during transit of any goods.
- The Company is not liable for damages arising from printer use, including data loss or revenue loss.
- Delivery costs will be added to your invoice and must be paid for before goods are delivered.
- If a client has asked for collection but wants goods to be delivered, a separate Yoco payment will be created from the website to purchase shipping/courier costs.Â
Collection
- If you would prefer picking up your order from our office address at 18 St John Rd, Houghton Estate, Johannesburg, 2198, you can do so for free! Please note we require 48 (forty eight) hours prior to collection, once your payment has reflected in our account. Please bring with you your ID and order confirmation number for verification upon collection.
- If you have your own courier company that will be collecting on your behalf, please provide them with a copy of your ID and your order confirmation number. We will release the goods only once payment has reflected in our account.
- The Courier cut off time for next day delivery is 3pm.
- If you are based in another country please provide us with your company name, tax and registration details in order to process your order for tax and legal implications. Once we are satisfied with your information we will organise shipping with a courier company that is convenient for you with a yoco payment for shipping.Â
Payments
- Payment is due cash on order or within 30 days for Credit Approved Customers.
- Payments must be made at The Company's offices.
- Payment risk via post rests with the Customer.
- The Customer has no right to withhold payment.
- The Customer cannot set off amounts due.
- Discounts are forfeited if full payment is not made on the due date.
- The amount due may be proven by a certificate issued by any director or manager of The Company.
- Computer evidence is admissible.
- Goods will only be dispatched for C.O.D orders once payment reflects (Please use invoice No. as ref. to avoid delays).
Customer Responsibilities
- The Customer is responsible for ensuring that all information provided to The Company is accurate and up-to-date.
- The Customer agrees to comply with all applicable local, national, and international laws and regulations in relation to the use of the products and services.
Stock
- If one or more of the item(s) above are not in stock, please allow for an extra 2 - 3 working days to process your order.
- For production orders, please allow for 14 working days after artwork is signed off.
- A fee of R450.00 will be charged after every artwork change to custom cards.
- Please be aware that colours depicted digitally may not perfectly match the final printed product due to printing techniques, and materials. Every effort is made to ensure that the final product meets our high standards, but minor colour variations may occur which we are not liable for.
- Interest is payable on overdue amounts at the maximum legal rate.
- The Company may take legal action or cancel the Agreement upon non-payment.
- Credit Approved status is lost upon non-payment.
- Credit facilities may be withdrawn at The Company's discretion.
Returns
- Goods may be returned within 7 days of delivery for a refund or replacement, provided they are unused, in their original packaging, and in resalable condition. Custom orders are non-refundable.
- Refunds will be processed within 14 days of receiving the returned goods, less any applicable restocking fees.
- Goods will not be refunded if given back to Card Monster after 7 days.Â
Cancellation
In the event of cancellation, the Customer is liable for the difference in value of repossessed goods.
- Goods remain the property of The Company until fully paid.
- Customer cannot sell or dispose of unpaid goods without consent.
- Generic goods become the property of The Company upon cancellation.
- Customer is liable for legal expenses and other costs in the event of default or litigation.
- No indulgence by The Company affects the terms of the Agreement.
- Litigation shall be in South African courts.
- Customer consents to various forms of notification.
- Customer agrees to Standard Rates of The Company.
- Each provision of the Agreement is severable.
- Orders may be cancelled due to circumstances beyond control.
- Orders may be cancelled due to Customer breach or insolvency.
- The Company is released from contractual obligations upon cancellation due to specified events.
- Customer consents to use personal information.
- Customer consents to identity and fraud prevention checks.
- Customer certifies the accuracy of information provided.
- Customer warrants the accuracy of financial information.
- Certain clauses are inapplicable if the National Credit Act applies.
- Certain clauses are inapplicable if the Consumer Protection Act applies.
- The Agreement is subject to South African law.
Force Majeure
The Company shall not be liable for any failure to perform due to circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, strikes, governmental actions, or failure of third-party services.
POPI
By signing this agreement you consent to our Privacy Policy and agree to its terms.
- Information We Collect: Upon reading this agreement, you understand that personal information may be requested for specific purposes, and you consent to provide such information as necessary. This may include your name, email address, phone number, and other relevant details.
- Usage of Information: You acknowledge that the information collected may be used to operate, maintain, and improve our website and services. Additionally, it may be utilised for communication, analysis, and fraud prevention purposes. Personal information will be retained for as long as necessary to fulfil the purposes outlined in this agreement or as required by law.
- Log Files and Cookies: You understand that our website employs log files and cookies for tracking and optimization purposes. This data is used to analyse website usage trends and enhance user experience.
- Third-Party Partners: You agree that our Privacy Policy does not extend to third-party advertisers or websites. Any interactions with such entities are subject to their respective Privacy Policies.
- Data Protection Rights: By reading this agreement, you affirm your understanding of your data protection rights, including access, rectification, erasure, and objection. Requests related to these rights can be made through the procedures outlined in this agreement. The Company employs industry-standard security measures to protect your personal information from unauthorised access, use, or disclosure.
- Children's Information: You acknowledge that the Company does not knowingly collect personal information from children under 13. Parents or guardians concerned about their child's information should contact us for assistance.
Governing Law and Dispute Resolution
Any disputes arising from this agreement shall first be attempted to be resolved through good faith negotiations. If unresolved, disputes shall be settled by arbitration in Johannesburg, under the rules of the Arbitration Foundation of Southern Africa (AFSA).